How should I set up my files for print?

It's easy with our file set up requirements checklist! Briefly, ensure you have: - included all details and special instructions of your order - supplied your files as a press-ready two page PDF - 3mm internal and external bleed, with crop marks if possible - flattened transparencies - converted all text to curves/ outlines or embedded the fonts - only supplied CMYK files - attached a proof for any extra finishing - zipped your PDF files.

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Do you have templates to help me design my job properly?

Yes! As your partner in print, we proudly supply our clients with templates for all our products free-of-charge. These templates show the trim line, bleed and safe area for designing to ensure the smooth processing of your job. Choose the appropriate product and stock on the Artwork Setup page. Templates are available on this page, and are available in multiple file formats.

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How can I send you my artwork?

We accept press-ready PDFs uploaded through our online ordering facility, also by email to the respective office location.

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Can you quote on something not in the price list?

If it is on any of our stocks, then we certainly can! You can email sales@aussieprinthouse.com and we will respond to you at our earliest convenience. Please ensure you include the quantity, finish and a proof of any extra finishes, such as die cutting or scoring, so that we can accurately quote your job the first time.

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What file format/programs do you accept?

We only accept press-ready PDF files for printing. If you cannot supply a PDF due to the software you are using, please call us on 02 8006 2314 and we may be able to assist you further.

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Do I get a proof of my job prior to printing?

Unfortunately no. We only accept press-ready files, at Aussie Printhouse we use gang printing, which means similar printing jobs are printed on the same sheet of paper. For business card runs, we may have over 120 different individual jobs on the one sheet. To provide a proof for each of these would not only be time-consuming, but it would also affect the cost-effectiveness of the gang printing process.

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How should I name my print files?

For smooth processing, it is advised that you name your files the same or similar to the company name on the job. For instance, a business card for Phillip Smith of Travonics could be named TravonicsphilsmithPRINT.pdf It is recommended you avoid using characters in your file name, including dollar symbols ($) or punctuation (such as dashes [-] or brackets), as they sometimes interfere with our system.

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How can I contact you?

Feel free to use the contact form on our website for general enquiries or click here to request a sample pack. We pride ourselves on answering these queries within 24 hours. If you’d prefer to speak with a member of our friendly team, call 02 8006 2314. 

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What is rich black and how do I get it?

Rich black is a full colour black that gives you a deep black colour, as opposed to using 100% Black, which sometimes results in a washed-out look. If you want to make rich black, we suggest you use 40 Cyan, 40 Magenta, 40 Yellow and 100 Black. This will ensure you do not exceed 250% ink usage, which can lead to set off issues.

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What is gang printing?

At Aussie Printhouse we use gang printing to maximise efficiencies. On any particular run, we may have up to 120 individual business card jobs on the one sheet. This means you save money, as you’re sharing the cost of the plates, make-ready and press time. Paper waste is also reduced. The only drawback of gang run printing is its incapability to control the ink thickness for the neighbouring images. Unfortunately, there is very little control over colour variations that have occurred during the gang run printing process. The best result that can be achieved is an average colour of every different piece that is printed on the sheet.

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How do I check the progress of my job?

You can use our online ordering system at any stage to check the exact progress of your order. Alternatively you will receive updated progress emails as your job is processed through our system. Upon receipt of your job, we will book it into our system. At this time you will receive two emails – one confirmation email advising that your job has been booked in, and another with an invoice for your order. Finally, you will receive an email when your job is due to be dispatched. This email also provides you with the label details for your order, meaning you can track your job on the relevant courier’s website. Alternatively, you can use online ordering at any stage to check the exact progress of your order. Of course, if you have any questions, you can call us on 02 8006 2314.

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Can I pay extra for my job to be printed faster?

Yes, we now offer a flexible dispatch date service where clients can pay extra to have their job put to the front of the que.

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What’s the difference between waterless and sustainable printing?

Waterless printing is an actual type of printing whereas sustainable printing is an umbrella term used to describe a number of methods adopted during the printing process that ensures the end product has been produced sustainably.

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What do I do if I have a problem with my printed job after it has been delivered?

Please send an email to production@aussieprinthouse.com with the details of your job and a description of your problem. As per our Shipping policy, you have 48 hours to let us know of any manufacturing defects. Otherwise the sale is considered final. Our after sales support team member will investigate the cause of the problem and advise how we will rectify the situation within 48 hours of your call.

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Can you split one order into two delivery addresses?

Yes, you are able to split your order into multiple delivery addresses for an additional charge. Simply advise us where you’d like your order delivered to when placing your order. 

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What are the benefits of waterless printing?

There are many benefits to waterless printing, including:

·      Environmentally friendly with no water, no chemicals and less energy use

·      Faster turnaround times

·      “High definition” print results with finer detail

·     Consistent colour

·     Better colour saturation

·     Low dot gain, more detail

·     No water means increased colour gamut

·     No ink and water balance

·     More paper options

·     Faster make-readies

·     Less waste and energy use

·     Optimal efficiency and productivity

·     Constant print quality

·     Elimination of inherent conventional offset defects caused by the water and ink mix

·     UV-curable inks do not contain hazardous air pollutants (HAPs), are 100% solvent-free and do not result in          the emission of volatile organic compounds (VOCs).

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What is Spot Silver?

Aussie Printhouse offers silver as a fifth colour on all products (excluding those printed on the outdoor Sticker Class and Plastic Class). To create Spot Silver in your artwork, use Pantone 877C and choose the “Spot Silver” option when using online ordering or mention it in your emailed order.

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How to Set Up Variable Data Ready for Print

• Please set up your CSV like below.

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• Please provide all variable data in a .csv file. An excel document can be converted to a CSV. file within the save as/download as setting.

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• You are able to use your own font file or we can predetermine it. If you wish to use your own font, please send the font file as well as your CSV. to sales@aussieprinthouse.com and Subject your Email “<Job Number>: CSV & Font file attached”

• Please leave variable data off your print file, but include the location of where your variable data is to be positioned on your proof file.

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