STORE POLICY
TERMS AND CONDITIONS
E-proofs are only low-resolution forms of the artwork received. It is customer’s ultimate responsibility to check whether the proof deviates from the artwork supplied.
Once the e-proof is approved, we will print in accordance with the layout of the e-proof. So, please ensure you check the e-proofs carefully and do let us know if you need clarification.
E-proofs are not to be used for colour reference (as different computer screens can show different colour outputs).
Once an e-proof is generated and approval to proceed is NOT RECEIVED WITHIN 3 DAYS, the job will be deemed as cancelled and a PROOFING FEE will be charged at $30+GST per job per order.
This PROOFING FEE will also apply if a NEW PROOF is required due to change of artwork, or if the job is CANCELLED.
All PMS or RGB colours in the supplied artwork will be converted to CMYK settings automatically, if this wasn’t done so by the customer. Please note that colour variances can be a result of this automatic conversion.
Print colours can vary from print to print (for the best colour accuracy please refer to a printed colour chart and not your screen).
Please allow trimming variances of 1~3mm.
If your artwork file is provided as a 2 page PDF, we will treat the front of the job to be page 1 and back of the job on page 2,
If you have multiple versions, please provide them in separate PDFs
Please provide your artwork files with accurate trim marks
Please allow for at least 2mm external and internal bleed
Please flatten your artwork and not to link any images.
If you have a large area of solid black please use a rich black break down of C 40%, M 40%, Y 40%, K 100% to achieve the best result. Text is fine as 100% Black (K) only
For any extra finishes (i.e. Spot UV, Foiling, Diecutting, embossing/ debossing), please clearly indicate these on separately PDFs
Please bear in mind that adding a matt cello glaze will darken the colours by approximately 5%
As per industry standard colours may vary up to 10%
For background patterns or watermarks or close CMYK setting colours (e.g. K100, K95 watermarks), we recommend at least 20% differences to make it more obvious. - As too close CMYK values may not show up very clearly or show up at all.
Ultimately, Aussie Printhouse is not responsible for ensuring all the contents (layout, orientation, spelling and numbers etc.) are correct on the e-proof. Despite the fact that it may have been correct previously or was provided correctly, errors and hiccups happen and things can change. Once the e-proof has been approved, Aussie Printhouse will take no responsibility for any typos or errors.
PRIVACY & SAFETY
Privacy Policy
Aussie Printhouse ("APH") is committed to providing you with exceptional service, and this includes protecting your privacy. We hope that this Personal Information Management Statement will help you understand how APH collects, uses and safeguards your personal information in accordance with the National Privacy Principles contained in the Commonwealth Privacy Act 1988.
Personal Information Collection
In its capacity as a trade printer, APH collects personal information about its employees, clients, suppliers, sub-contractors and others with whom it deals, in order that it can effectively conduct its business. This personal information will include sufficient details for APH to effectively interact with them in the conduct of its business. It may include your name, business name, date of birth, address, telephone/mobile phone number, email address, bank account or credit card details, occupation and in some instances, other sensitive information.
APH obtains personal information from individuals in various scenarios, including the following:
From individuals applying for jobs
In receiving an order
In processing a credit card payment
From creditors and debtors in the usual course of business, and
Where we enter into contracts with individuals
Information Use
The primary purpose for collecting, holding and using the personal information is for the establishment and maintenance of records for our clients, suppliers of goods and services, and others with whom we conduct business in order that we can work effectively with them. Personal information collected is also used to facilitate distribution of corporate communications, including information that is relevant to the promotion or reporting of our business activities. Your personal information is also collected to promote and market other services which we consider may be of interest to you. If you do not wish us to contact you regarding these other services, please contact Administration by emailing legal@aussieprinthouse.com
APH may also disclose personal information to its advisers and other parties in connection with the present and future conduct of its business, or to provide the product or service you have requested. When this occurs, they will not be permitted to use any personal information they have access to beyond what is necessary to assist us. APH has legal and statutory obligations in relation to the collection and use of some of this personal information.
If you choose not to provide personal information, the business to be conducted between us may not be possible and we may not be able to provide you with the services you require, or the standard of service we pride ourselves on.
Access and Correction
You can contact Administration (see below) if you would like details of personal information which may be held about you or if you wish to correct any personal information held.
To ensure the integrity and safety of personal information, APH will normally only disclose personal information it holds to the individual concerned or to someone having proper authorisation or authority to request such information, or to fulfill legal or regulatory requirements.
APH takes considerable care in ensuring all personal information is accurate and up-to-date. However, the accuracy of this information will depend on the information you provide. As such, it is recommended that you notify us of any changes or recognised errors in your personal information.
Storage and Security of Personal Information
Personal information is principally held in electronic databases maintained within APH computer network. We use a range of security processes to protect the confidentiality and security of personal information held.
Changes to this statement
Any changes made to this statement from time to time will be incorporated in an updated version which will be made available on our website – www.aussieprinthouse.com You are also able to obtain a copy of our latest privacy statement by contacting the address below.
Further Information
If you would like any further information or wish to voice your concern on any matter to do with either this policy or use of your personal information, please contact Administration, Aussie Printhouse, Telephone: 02 8006 2314 Email legal@aussieprinthouse.com
If you are not happy in respect to how we have dealt with your personal information or in gaining access to it, you should firstly contact us to discuss your concerns. Then if you are still not satisfied you should contact the Office of the Federal Privacy Commissioner - Privacy Hotline on 1300 363 992 or visit their website at www.privacy.gov.au for further assistance.
WHOLESALE ENQUIRIES
Aussie Printhouse offer full wholesale services and prices for all types of promotional companies, printers, advertising agencies and all other on-seller type groups. All our printing services are undertaken right here in Australia, using only the best printing methods available.
Contact our wholesale team: reseller@aussieprinthouse.com
PAYMENT METHODS
Afterpay (Orders valued between $250 AUD to $1,200 AUD or Single Items valued between $250 AUD to $800 AUD)